What helps us help you
- Something isn’t working: which tool, what you did, what happened, and your device and browser (for example, iPhone and Safari). A screenshot helps.
- An idea for a tool: the job you’re trying to get done, and what annoys you about the tools you’ve tried.
- An ad that breaks the rules: fake download buttons, anything misleading, or anything you’d rather not see. Tell us the page and what the ad showed, so we can block it.
- A privacy question or request: put “Privacy” in the subject line. The privacy page explains what there is to ask about (not much).
Please don’t send the files you were converting or the details you put into a tool. We never need them to help.
When you’ll hear back
Mono Mate is run by one person, so a reply can take a few days. Every message is read, and the useful ones end up shaping the next tool.
There’s no contact form on purpose: no captcha and nothing to fill in. We only use your email address to reply, and we never add it to a mailing list.